We put the four most common requests at the top of the home screen: Ask Doctor, Result Reading, Weight Loss Injections, and X-ray Reading. Below them, two large tiles open Home Visit and Telehealth.
Code Brew Labs Developed a Teleconsultation App for Hakeem Care That Reached 50K+ Downloads in Saudi Arabia
Project Overview
Our client, Hakeem Care, is a healthcare company based in Jeddah. It provides doctor consultations, nurse visits and many more services. The patients had to contact the company to make an appointment for any service, and there was no central point for selecting the doctor and checking their appointments.
Hakeem Care wanted an app that allows patients to do all of this from their phone, whether in Arabic or English, whether with or without insurance, from anywhere in Saudi Arabia.
Our team worked with Hakeem Care to develop a teleconsultation and home healthcare app for patients in Saudi Arabia. Our team brought doctor consultations, home visits and lab bookings into one platform. Patients could select their city, find a doctor and pay through the app very easily. The platform supports Arabic and English and is available on Android, iOS and the web. The Android app has reached more than 50,000 downloads.
Business Challenges
Manual Appointment Booking
Hakeem Care needed a much better way to handle appointment requests. Patients depended on direct communication with the team to arrange services, which made the process time taking.
Difficulty finding a suitable doctor
Patients didn't know which doctors were available or what type of doctor they wanted to contact.
Services arranged one by one
Doctor call, nurse visit, and home blood test were booked separately. They were all different and had different addresses and prices; hence, the patients repeated their information over and over.
Unclear insurance
Insured patients would not be able to determine prior to booking if their insurance was accepted by their company. Patients who self-paid were required to answer the same questions.
Slow help in urgent cases
If someone had an emergency, they had to wait for a call back before getting help from a doctor.
Our Solution
We added a city list with 23 cities. When a patient picks a city, the list of doctors changes to match. Each specialty has its own icon and its own doctor list, and each doctor has a profile page.
- 29 specialties, which include hormones, mental health, nerves, kidneys, skin, heart, eyes, bones and nutrition
- Some less common choices, like jaw and mouth problems, obesity treatment and a lifestyle coach
- Doctor profiles with ratings, so patients can compare before they book
Patients can talk to a doctor by chat, phone call or video. They check when the doctor is free, pick a day and time, and get a notification when the booking is confirmed.
- Call, chat or video consultation
- An urgent consultation button on the home screen that skips the doctor list
- A details page for every urgent call
We built two services for patients who need a quick answer, as the client wanted to add these. In Ask Doctor, the patient picks a topic and sends a question to a doctor in a free chat. In Result Reading, the patient chooses a topic, and a doctor explains a lab or X-ray report. Each has its own tile on the home screen.
Patients can order care at home from the same app. They choose the type of visit, add their address, and pick a time.
- Doctor visits
- Nurse visits
- Physiotherapy
- Elderly care
The patient chooses a test group and a time, and a technician comes to take the sample.
- Pregnancy tests
- Vitamin and general health tests
- Immune disease tests
- Diabetes tests
Offers are grouped into child health, women’s health, men’s health and general health. A View All page shows every offer, and a voucher list at checkout applies the chosen offer to the booking. The Google Play listing also mentions online classes with overseas experts, home spa and pet home care.
- An Appointments tab shows every booking in one place
- A Messages tab holds the chat with each doctor
- A profile section shows the patient’s past activity in the app
- Reminders and cancellations help patients avoid long waits and help doctors avoid empty slots
We kept sign-ups short so a new patient can reach a booking quickly.
- Sign up and log in with a phone number and a code sent by SMS
- A country code list with more than 190 countries, set to Saudi Arabia by default
- Two steps: gender first, then insurance and National ID or Iqama number
- A list of 12 insurance and claims companies, including GlobeMed, Walaa, Saudi Enaya, Amana, Salama and AICC
- Mada, Visa, Mastercard and Apple Pay
- Tamara and Tabby to pay in parts
- A voucher list for offers and packages
Patients can ask for help in three ways: a WhatsApp button with a ready message, a call center number, or the Messages tab. We also added ratings after each consultation and a reviews page, and the website shows these reviews on its home page.
Patients have the option to easily switch between Arabic and English from the top bar. Both language versions support the app's main features.
One App, Six Kinds of Care
The home screen looks simple, but each tile opens a different kind of booking.
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Telehealth
How the patient books it
Pick a city, a specialty, and a doctor, then a time
What the patient getsA call, chat or video consultation
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Urgent consultation
How the patient books it
Tap one button on the home screen
What the patient getsFaster help for sudden problems
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Ask Doctor
How the patient books it
Pick a topic and send a question
What the patient getsA free chat answer
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Result Reading
How the patient books it
Pick a topic and share a lab or X-ray report
What the patient getsA doctor’s explanation of the result
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Home Visit
How the patient books it
Pick doctor, nurse, physiotherapy or elderly care and add an address
What the patient getsA professional at the patient’s door
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Home Lab
How the patient books it
Pick a test such as pregnancy, vitamins, diabetes or immune, and a time
What the patient getsA sample taken at home
Heart
Eyes
Skin
Bones
Nutrition
Mental health
Hormones
Nerves
KidneysTechnology Stack
Code Brew Labs developed Hakeem Care's teleconsultation platform to support online consultations, home healthcare bookings and patient communication. The platform is available on Android, iOS and the web, with support for Arabic and English.
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Mobile Application
Flutter (Android and iOS)
What it does for patients
Patient bookings, consultations and account management
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Web Application
Laravel Blade with Bootstrap and JavaScript
What it does for patients
Web access to healthcare services
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Backend Development
Laravel (PHP) with REST APIs
What it does for patients
Doctor availability, appointments and service management
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Database
MySQL
What it does for patients
Patient accounts, booking records and service information
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Cloud Infrastructure
AWS S3, Middle East (UAE) region
What it does for patients
Storage of doctor images and insurer logos
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Authentication
SMS OTP
What it does for patients
Patient registration and secure sign-in
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Payment Methods
Mada, Visa, Mastercard, Apple Pay, Tamara and Tabby
What it does for patients
Online payments and installment options
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Website Security
Cloudflare
What it does for patients
Website traffic protection
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Content Management
WordPress
What it does for patients
Healthcare blog and educational content
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Analytics
Google Tag Manager
What it does for patients
Website tracking and campaign measurement
Saudi-Specific Integrations and Localization
We developed the app with Arabic and English support, local payment options, and city-based healthcare services.
Saudi Market Features
Arabic and English Support
Patients can switch between both languages, with right-to-left layouts for Arabic users.
National ID and Iqama
Registration includes identification elements for patients using insurance.
City-Based Healthcare Services
Patients can choose from 23 Saudi cities and find doctors and services available in their exact location.
Mobile Number Authentication
Patients register and sign in using their phone number and an SMS verification code.
Payment and Insurance Support
Saudi Payment Options
The checkout supports Mada, Visa, Mastercard and Apple Pay.
Installment Payments
Patients can choose Tamara or Tabby where available.
Insurance Selection
Patients can select from 12 insurance and claims companies during registration, which includes GlobeMed and Walaa.
Offers and Vouchers
Patients can apply available vouchers and promotional offers during checkout.
Healthcare Licensing and Data Protection
Ministry of Health Licensing
Hakeem Care displays Saudi Ministry of Health telehealth License No. 2600072529.
Data Protection
The Google Play listing states that data is encrypted during transmission and that users can request data deletion.
Healthcare Service Coverage
The platform provides access to online consultations and home healthcare services across supported Saudi cities.
Development Process
Planning the services
We listed every service the company offered and sorted them into doctor consultations, home care, home lab tests, and free advice. Each group got its own booking steps.
Arabic first design
Next, we designed the home screen and signed up in Arabic first, then tested the right-to-left layout on Android and iPhone.
Core build
After approval of the design, our healthcare app development company built sign up, city and specialty choice, doctor schedules, and the booking system first.
Payments and insurance
We connected card, Apple Pay, and pay in parts options and added the insurance list to sign up.
Testing and release
We tested the app's booking process and all features on Android and iOS. Our team also checked the Arabic and English interfaces before release.
Deployment
After testing, we deployed the teleconsultation app and made it available on Google Play and the App Store.
Post-Launch Maintenance
Our team continued supporting the app after launch by fixing issues and making updates when needed. We also added new services and features as Hakeem Care expanded its healthcare offerings.
What the Client Says
We worked with Code Brew Labs to bring our healthcare services into one app. Our patients can now book consultations, home visits and lab tests without having to contact us separately for each service. The Arabic and English options also make the app easier to use across Saudi Arabia.
Measurable Results
More than 50,000 downloads on Google Play
A 4.6 rating from 128 reviews on Google Play
29 specialties available for online consultation
Patients in 23 Saudi cities can book from the same app
12 insurance and claims companies available at sign up
6 payment options, including Mada, Apple Pay, Tamara and Tabby
Live on Android, iOS and the web under a Ministry of Health telehealth license
Services grew from consultations to home visits, home lab tests, result reading and weight loss treatment
Planning to Develop a Teleconsultation App in Saudi Arabia?
If you run a clinic group or a home care service, Code Brew Labs can build an app with Arabic-first design and all localized features from day one. Start the conversation with our healthcare app development company in Saudi Arabia.
